EGL carries out a multitude of services for its customers which aim to provide the best advantages with guaranteed skill and professionalism.
The commercial structure
The commercial unit of EGL Italia supplies updated EGL information to give its customers sufficiently precise and thorough knowledge about the market.
The other fundamental task of the EGL Italia commercial unit is presenting contractual proposals. Considering the complexity of the topic due to its normative profile and the various options pluralism available, a in-depth preparation resulting from concrete and constant training is needed together with clarity to provide customers objective and reliable decision criteria.
The EGL Italia commercial unit provides consulting services for its customers, and makes information accessible regarding the effects of electricity norms, even to those who are unable to keep up to date with developments.
For this reason, charts and tables are drawn up, simulation graphs and comparisons on topics such as the electricity exchange, the relevant market and its unbalancing and transportation.
Customer care
In addition to accounts, the EGL Italia commercial unit for customers is supported by the Back Office which maintains, checks and updates all the information from clients and delivery points and interfaces with all internal and external functions that carry out business for customers.
Operation & Trading
It takes care of all the technicalities linked with supplying and buying electricity, which include portfolio management of buying/selling, end user consumption, dispatch and all transactions on the Italian Electricity Exchange (IPEX).
Information Technology
The IT department (Information Technology) enables customers to use the EGL Italia website using an suitable individual password; it provides general information (national and international indicators, important energy sector news, statistics), specific information (consumption monitoring, invoices issued) and money-saving methods (a definitive survey taken from consumption forecast).
